Overview
Housing Mediation is a confidential and voluntary process in which an independent housing mediator assists the parties in working towards an agreed resolution. Rather than determining the dispute, the mediator facilitates constructive discussions that help parties identify practical and mutually acceptable solutions.
Purpose
The purpose of mediation is to resolve suitable housing disputes through structured negotiation while reducing unnecessary litigation and preserving ongoing housing relationships where possible.
Suitable Disputes
Possession proceedings, rent arrears, housing disrepair, anti-social behaviour, Equality Act disputes, repairs, access disputes, succession disputes, communication issues and ongoing landlord and tenant disputes.
Why Choose Mediation?
A confidential process; independent facilitation; flexible and practical solutions; earlier opportunities for settlement; a structured environment for constructive dialogue; and specialist housing expertise.
Outcome
Where agreement is reached, the parties may record the settlement in writing. Where settlement is not achieved, they remain free to pursue another ADR process or continue with litigation.
Process
Referral & Appointment — An independent housing mediator is appointed and arrangements are agreed.
Preparation — The parties exchange documents, position statements and relevant information.
Mediation Session — The mediator facilitates discussions and assists the parties in exploring settlement options.
Resolution — Any agreement is recorded where appropriate; otherwise the parties remain free to pursue alternative options.
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