SPECIALIST HOUSING RESOLUTION
Housing Resolution Clinic
Dedicated housing dispute resolution capacity delivered remotely or through an on-site Clinic Day at your organisation.
Available remotely across England and Wales, with on-site delivery available for organisations by arrangement.
What is the Housing Resolution Clinic?
The Housing Resolution Clinic enables organisations to reserve dedicated specialist capacity for suitable housing disputes. Rather than referring matters individually, organisations reserve a block of structured Housing Resolution Sessions for clients, tenants or case portfolios. Each matter is reviewed for suitability, allocated to the right session, and managed toward practical documented outcomes.
Delivery formats
Remote Resolution Clinic
The default and most flexible format. Reserve a half-day, full-day or block of secure remote Resolution Sessions for participants across different locations. Suitable for regular national access and multi-site housing operations.
On-Site Clinic Day
A ClearPoint practitioner attends your premises and conducts scheduled appointments throughout the day. Built for housing associations, local authorities, registered providers and organisations managing concentrated local volumes.
How the Clinic works
01
Reserve Clinic Capacity
Choose a remote half-day, full-day, flexible block or an on-site Clinic Day.
Both sides should be willing to participate before submission for a joint appointment.
Submit the Cases
Submit concise summaries, key documents, participant contacts and any access requirements in advance.
Suitability Review
ClearPoint checks suitability, information, timing and whether another pathway would be more appropriate.
Resolution Sessions
A practitioner facilitates communication, tests practical positions and shapes workable options.
Documented Outcome
Where agreement is achieved, ClearPoint records the arrangements in a practical written outcome.
Clinic Resolution Sessions
Structured, specialist appointments designed to produce practical agreements and clear next steps.
Rental Arrears Agreement Resolution
Typical outcome: Rental Arrears Agreement and Payment Plan
Repairs Resolution Session
Typical outcome: Repairs Action Agreement
Tenancy Sustainment Session
Typical outcome: Tenancy Sustainment Plan
Reserve Dedicated Housing Resolution Capacity
Reserve a remote block of specialist resolution sessions, arrange a dedicated Clinic Day at your premises, or establish a recurring monthly or quarterly partnership.
