Overview

Resolving service charge disputes before formal litigation.

Purpose

Service Charge Resolution gives organisations and participants a structured, independent framework for addressing the practical issues in dispute. The process is designed to promote informed dialogue, proportionate decision-making and a documented route forward.

Process

Each matter is referred with concise background information and supporting materials. ClearPoint reviews suitability, convenes the appropriate structured process and records clear next steps or agreed arrangements.

Outcome

The service concludes with a practical written outcome tailored to the matter, helping parties understand responsibilities, timescales and any further action required.

Refer a Matter

To refer a suitable matter or arrange an initial discussion, contact ClearPoint’s specialist housing resolution team.